Privacy Policy

This privacy policy explains how any personal information collected is used when you use our website or stay at our hotel.

Topics:

  • What information we collect about you
  • How we use information about you
  • Your rights
  • Storing your information
  • Our legal basis for using your personal information
  • How we secure your information
  • Marketing
  • Changes to our privacy policy
  • How to contact us

What information do we collect about you?

At various times, as a guest of Hotel Ciudad de Valladolid, we will ask you for information about yourself and/or family members, such as:

  • Contact details (e.g., last name, first name, phone number, email)
  • Personal information (e.g., date of birth, nationality)
  • Information about your children (e.g., name, date of birth, age)
  • Credit card number (for transaction and reservation purposes)
  • Your loyalty card number if you are a member of the IHG Rewards Club
  • Your arrival and departure dates
  • Your preferences and interests (e.g., preferred floor, bed type, newspaper, magazines, sports, cultural interests)
  • Your comments and questions during or after your stay at one of our hotels

Information collected regarding persons under the age of 18 is limited to their name, nationality, and date of birth, and is provided to us only by an adult.

How do we use information about you?

We use your information in various ways, primarily to fulfill a contract and also to provide excellent service to our guests, depending on the information received. Below is a detailed explanation of how we use the information received:

Personal Information:

Contact details

To process room reservation requests and other hotel services
To facilitate your stay at the hotel, room lists, special requests, and services
To monitor and improve your use of hotel services
For billing and payment records

Personal Information

To improve hotel services, register in our marketing programs, promote our services, and customize our products

Information about Your Children

Limited to nationality and date of birth, only provided by an adult for the purpose of facilitating their stay at the hotel

Credit Card Number:

Used to guarantee reservations and payments

Loyalty Card Number

Used for service records and incentives

Arrival and Departure Dates

Used to confirm your reservation at the hotel

Preferences and Interests

Used to enhance the guest experience at our hotel and improve the services we offer

Comments and Questions:

Used to gather your feedback and requests to improve our service and monitor the guest experience

Your Rights

You have the following rights regarding your personal information::

  • The right to be informed about how your personal information is used (like this notice)
  • The right to access the personal information we hold about you
  • The right to request correction of incorrect personal information we hold about you
  • The right to request erasure of your information, or to stop processing or collecting it in certain circumstances
  • The right to opt out of marketing messages at any time and withdraw consent for any other consent based on this process
  • The right to request that we transfer or provide elements of your information to you or another service provider
  • The right to lodge a complaint with your information protection controller in Spain

If you wish to exercise your rights, file a complaint, or simply have any questions, please contact us at the section indicated at the end of this document

Storing Your Information

We will keep your information as long as you have a reservation with us and as necessary to support services.

We will also retain your information if reasonably necessary or required for any legal or regulatory requirements, resolving disputes, fraud and abuse prevention, or enforcing terms and conditions. We may also retain some of your information if necessary, even if it is not necessary to provide services.

Our Legal Basis for Using Your Personal Information

We only process your personal information when we have a legal basis to do so. This depends on the purpose of the processing

We use the following legal bases to process your information:

Contractual

To allow us to perform our contract with you, we need to collect and process your personal information to supply and manage services. Objection to providing this information may result in the inability to provide these services.

Compliance:

Sometimes we need your personal information to comply with legal requirements or regulations.

Legitimate Interests:

To enable us to manage and protect our interests and provide and improve our services.

Consent:

We may request your consent to process your information; you may always withdraw this consent, if you withdraw this, we will stop any process of your personal information.

How We Secure Your Information

Hotel Ciudad de Valladolid takes data protection very seriously, using appropriate technology and procedures to protect personal information. Our security policies and procedures are in line with and accepted by international standards, applying detailed control in the Payment Card Industry Information Security Standard to all media that store personal information. These standards are applied, reviewed, and updated regularly as needed to cover business needs, technological changes, and regulations.

For example

Policies and Procedures

Measures to protect against any accidental loss or unauthorized access, use, destruction, or disclosure of information.
We maintain Business Continuity and a Disaster Recovery strategy designed to safeguard the continuity of our service to customers and protect our people and assets.
We place appropriate restrictions on access to personal information.
We implement appropriate measures and controls, including physical and monitoring measures, for the secure storage and transfer of information.
We conduct Privacy Impact Assessments according to legal requirements and business policies.

Employee and Contractor Training:

We require regular confidentiality, security information, and any other relevant training for our employees and contractors who have access to personal information and any other sensitive information.
We take necessary steps to ensure that our employees and contractors operate in accordance with our security information policies and procedures and any relevant contractual terms.

Vendor Risk Management

Through the use of contracts and security reviews, in accordance with security and procedures policies, we require third-party vendors to protect any personal information entrusted to them.

Marketing

We would like to send you information about our products and services and those of other companies in our group that may be of interest to you. If you have given your consent to receive marketing, you may opt out of receiving it later.

You have the right at any time to cancel contact to send commercial information or pass your data to other members of Hotel Feria Ciudad de Valladolid Centro SA if you do not want commercial information, click here.

Changes to How We Protect Your Privacy

This page may occasionally change to reflect how we are processing your information, if there are substantial changes, this will be clearly specified on our website or by other contact means such as email, so you can review the changes before continuing to use our services.
How to Contact Us

If you

  • Have any questions or comments about this information notice
  • Would like us to stop using your information
  • Would like to exercise any of your rights as outlined or have a complaint

v: res@hotelciudaddevalladolid.com

Or if you prefer, you can write to us at
Hotel Ciudad de Valladolid
Av. Ramón Pradera, 10-12
47009 Valladolid
España